Express shipping: $39.99 USD

Free express shipping: Orders of $119.90 USD or more

Estimated delivery: As little as 4 days; please allow 7–10 business days in total

FOOD COME COME ships authentic Japanese food and lifestyle products directly from Japan. This policy explains our shipping methods, fees, delivery estimates, tracking, customs charges, and what to do if a delivery issue occurs.

Orders are shipped from Japan using an international express delivery service. The carrier may vary depending on the destination, package contents, availability, and other delivery requirements. If tracking is available, we will send tracking information to the email address used for your order after the shipment has been prepared.

We ship to eligible destinations worldwide. Available countries and regions are shown at checkout. Some products or destinations may be unavailable because of carrier restrictions, import regulations, product ingredients, temperature requirements, or other legal or logistical limitations.

If we cannot ship an item to your destination after you place an order, we will contact you and arrange an appropriate solution, which may include changing or cancelling the affected item.

• Orders under $119.90 USD: $39.99 USD express shipping
• Orders of $119.90 USD or more: Free express shipping

The final shipping fee displayed at checkout applies to your order. Promotions, destination-specific conditions, oversized items, or other special circumstances may affect shipping eligibility or cost. Customs duties, import taxes, brokerage charges, and similar fees are not included in the shipping fee unless expressly stated at checkout.

Delivery may take as little as four days, but we generally recommend allowing 7–10 business days in total. This is an estimate, not a guaranteed delivery date.

Delivery may take longer during holidays, promotional periods, severe weather, customs inspections, carrier disruptions, public emergencies, or when additional recipient information is required. Business days exclude weekends and public holidays in Japan and the destination country.

When tracking is available, you will receive a shipping confirmation email containing your tracking number or link. Tracking information may take 24–48 hours after dispatch to update in the carrier's system.

If you have not received a shipping confirmation or your tracking has not updated for an extended period, please contact us with your order number.

International orders may be subject to customs duties, import taxes, handling fees, brokerage charges, or other fees imposed by the destination country or carrier. Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient and may be collected by the carrier or customs authority before or upon delivery.

Customs rules and fees vary by country and may change without notice. FOOD COME COME cannot determine or guarantee the exact amount in advance. Refusal or non-payment of required import charges may prevent delivery and may result in return, storage, disposal, or additional charges. Please review our Import Duty Information before ordering.

Please provide a complete and accurate recipient name, street address, apartment or unit number, city, state or province, postal code, country, telephone number, and email address at checkout.

If you need to correct an address, contact us immediately. We cannot guarantee changes after an order has entered processing or has been shipped. Customers are responsible for delays, failed delivery, return shipping, redelivery fees, and other costs caused by an incomplete or incorrect address or by information supplied incorrectly at checkout.

The carrier may require a signature or contact you to arrange delivery, verify information, or collect import charges. Please monitor your tracking and respond promptly to carrier notices.

If a package is returned because delivery was refused, required charges were not paid, the address was incorrect, or the package was not claimed, any refund or reshipment will be handled in accordance with our Refund Policy and may be reduced by shipping, return, customs, storage, or handling costs that we incur, to the extent permitted by law.

Please inspect your order promptly after delivery. If your package appears lost, arrives damaged, contains an incorrect item, or is missing an item, contact us as soon as possible with your order number, a description of the issue, and clear photographs of the package, shipping label, and affected items where applicable.

Keep all packaging until the review is complete. We may need this information to submit a claim with the carrier. Resolution is subject to our Refund Policy and applicable law.

There is currently no general minimum or maximum order amount. Product-level quantity limits, shipping restrictions, or additional verification may apply to certain orders.