Cancellation Policy
Cancellation requests must be submitted before the order ships.
We begin preparing international orders promptly, so a cancellation or change cannot be guaranteed after an order is placed.
1. Requesting a Cancellation
To request a cancellation, email info at foodcome.net as soon as possible and include:
- your order number;
- the name and email address used for the order; and
- a brief explanation of your request.
Submitting a request does not mean the cancellation has been approved. Your order remains active until we confirm the cancellation by email.
2. When an Order Can Be Cancelled
We may be able to cancel an order if it has not entered final fulfillment and has not been transferred to the carrier. Orders are generally prepared for shipment within 2–4 business days after order confirmation, but processing may begin sooner.
Because we source and prepare products promptly, we cannot guarantee a cancellation even if the request is submitted before you receive a shipping confirmation.
3. Orders That Have Already Shipped
Once an order has shipped, it cannot be cancelled, recalled, or rerouted through our cancellation process. Refusing delivery does not count as an approved cancellation and may result in shipping, return, customs, storage, disposal, or handling charges.
If an item arrives damaged, defective, incorrect, or incomplete, review our Refund & Return Policy and contact us within the applicable reporting period.
4. Order Changes
Requests to change a product, quantity, shipping address, recipient information, or other order details must be submitted as soon as possible. We cannot guarantee changes after an order is placed.
If the requested change affects the order total, shipping cost, destination, product availability, or import eligibility, we may need to cancel the affected order and ask you to place a new one.
5. Approved Cancellation Refunds
If we approve a cancellation, we will issue the applicable refund to the original payment method. The refund may take additional time to appear after issuance, depending on your bank or payment provider.
Any non-refundable processing cost already incurred may be deducted only where permitted by applicable law and clearly disclosed. Currency conversion differences or fees charged independently by a bank, card issuer, or payment provider are not controlled by FOOD COME COME.
6. Cancellations by FOOD COME COME
We may cancel all or part of an order when reasonably necessary, including when:
- a product is unavailable or cannot be sourced in acceptable condition;
- the order cannot be shipped to the destination;
- payment cannot be verified or is declined;
- the order appears fraudulent, abusive, or in violation of our Terms of Service;
- the listing contains a material pricing or product-information error; or
- legal, customs, safety, carrier, or import restrictions prevent fulfillment.
If we cancel an order, we will notify you and refund the cancelled amount to the original payment method, unless another lawful arrangement is agreed.
7. Promotions and Price Changes
Orders placed before a sale, discount, or promotional campaign are not eligible for cancellation, refund, or price adjustment solely because the price later changed. Promotions apply only during their stated period and are subject to their terms.
8. Mandatory Consumer Rights
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law. Customers in certain jurisdictions may have statutory cancellation or withdrawal rights. Some products, including rapidly perishable food, personalized goods, and unsealed hygiene-sensitive products, may be excluded from those rights as permitted by law.
