This Privacy Policy explains how Foodcome Inc., operating as FOOD COME COME ("FOOD COME COME," "we," "us," or "our"), collects, uses, discloses, and protects your personal information when you visit foodcomecome.com, use our online store and related services, place an order, create an account, or otherwise communicate with us (collectively, the "Services").

In this Privacy Policy, "you" and "your" refer to any customer, website visitor, or other person whose personal information we process in connection with the Services. Please read this policy carefully.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, Services, or legal and regulatory requirements. When we make changes, we will post the revised policy on this page, update the "Last updated" date, and take any additional steps required by applicable law.

The information we collect depends on how you interact with the Services.

• Contact information: name, email address, telephone number, billing address, and shipping address.
• Order and transaction information: products purchased, order details, payment confirmation, delivery information, returns, refunds, and related communications. Payment card details are generally processed directly by our payment providers rather than stored by us in full.
• Account information: login credentials and information used to maintain and secure your account.
• Customer support information: information you include when contacting us, submitting an inquiry, or requesting support.
• Marketing preferences: your choices regarding promotional communications and advertising.

You may choose not to provide certain information, but this may prevent us from providing some features or completing a requested transaction.

When you use the Services, we and our service providers may automatically collect information such as your IP address, device and browser type, network information, approximate location derived from your IP address, pages viewed, links clicked, shopping activity, and other interactions with the Services. We collect this information using cookies, pixels, logs, and similar technologies.

We may receive information from companies that help us operate the Services, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, advertising partners, customer support providers, and apps or integrations you choose to use.

We may use personal information to:

• process payments, fulfill and deliver orders, provide order updates, and manage returns, refunds, or cancellations;
• create, maintain, and secure customer accounts;
• respond to inquiries and provide customer support;
• operate, maintain, personalize, analyze, and improve the Services;
• detect, investigate, and prevent fraud, abuse, security incidents, and other unlawful activity;
• send service-related communications and, where permitted, marketing messages;
• measure advertising effectiveness and show relevant advertising, subject to applicable law and your privacy choices;
• comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of others; and
• carry out other purposes disclosed to you when the information is collected or with your consent.

Where applicable law requires a legal basis, we process personal information as necessary to perform a contract with you, comply with legal obligations, pursue our legitimate interests, protect vital interests, or based on your consent. Our legitimate interests may include operating and improving the Services, preventing fraud, maintaining security, providing customer support, and marketing our products where permitted by law. You may withdraw consent at any time where processing is based on consent.

We use cookies and similar technologies to operate our store, remember your preferences, understand how visitors use the Services, improve performance, and support analytics and advertising. Information about cookies used by Shopify is available in the Shopify Cookie Policy.

You can manage cookies through your browser controls and, where available, through the cookie preferences tool on our Site. Blocking some cookies may affect the availability or performance of certain features.

Where required, we obtain consent before using non-essential cookies. Our Site may also recognize the Global Privacy Control (GPC) signal as a request to opt out of certain sharing or targeted advertising where applicable law requires us to do so. Other browser-based "Do Not Track" signals may not be recognized.

We may disclose personal information in the following circumstances:

• Service providers: to Shopify and providers that support payment processing, website hosting, IT, analytics, customer support, storage, fulfillment, shipping, fraud prevention, and other business operations.
• Business and marketing partners: to partners that help us provide, measure, or promote the Services, subject to applicable law and your privacy choices.
• At your direction or with your consent: when you request an integration, social feature, delivery service, or other disclosure.
• Corporate transactions: in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business or assets.
• Legal and safety purposes: when reasonably necessary to comply with law or legal process, enforce our terms, prevent fraud or abuse, or protect the rights, property, and safety of FOOD COME COME, our customers, or others.

Shopify processes certain information in connection with your use of our store. To learn more, please review the Shopify Consumer Privacy Policy.

Depending on the tools enabled on our store, we may allow advertising and analytics partners to collect or receive identifiers, commercial information, and internet or network activity for analytics, advertising measurement, or targeted advertising. Certain privacy laws may define some of these activities as "sale," "sharing," or targeted advertising even when no money is exchanged.

Where applicable, you may opt out through our data-sharing opt-out page, cookie preferences tool, a recognized GPC signal, or by contacting us. We do not knowingly sell or share the personal information of individuals under 16 years of age.

The Services may contain links to third-party websites or platforms. Their privacy and security practices are governed by their own policies. We are not responsible for the content, privacy, or security of services that we do not control. Please review their policies before providing personal information.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

The Services are not directed to children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information and applicable requirements.

Depending on where you live and subject to applicable law, you may have the right to:

• request access to or information about the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• receive a portable copy of certain personal information;
• restrict or object to certain processing;
• withdraw consent where processing is based on consent;
• opt out of sale, sharing, or targeted advertising where these rights apply;
• appeal a decision concerning a privacy request where applicable; and
• lodge a complaint with an applicable data protection authority.

You may also unsubscribe from promotional emails by using the unsubscribe link in the message. We may still send non-promotional communications about your account, orders, or transactions.

To exercise a privacy right, contact us using the details below or use a privacy request option made available on our Site. We may need to verify your identity before completing a request. Where permitted, you may authorize an agent to submit a request on your behalf. We will not discriminate against you for exercising your privacy rights.

FOOD COME COME is based in Japan, and our service providers and partners may process personal information in Japan and other countries. These countries may have different data protection laws from those in your country of residence.

Where required, transfers of personal information from the European Economic Area, the United Kingdom, or Switzerland are supported by recognized legal safeguards, such as adequacy decisions or approved standard contractual clauses.

If you have a concern about how we process your personal information, please contact us first so that we can try to resolve it. Depending on your location, you may also have the right to contact your local data protection authority. Individuals in the EEA can find their authority through the European Data Protection Board.

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:

Foodcome Inc. (FOOD COME COME)
Email: info at foodcome.net
Address: 13-6 Chikkohonmachi, Hakata-ku, Fukuoka City, Fukuoka 812-0021, Japan

Unless otherwise stated, Foodcome Inc. is the controller of personal information processed under this Privacy Policy.