Report an eligible order issue within 7 days of delivery.

Because many of our products are food, beverages, personal care items, or other goods that cannot be safely resold, most purchases are final sale. We will review damaged, defective, incorrect, or missing items and provide an appropriate resolution when a claim is approved.

Please inspect your order promptly after delivery. Contact us within 7 days of the delivery date shown by the carrier if:

• an item arrived damaged or defective;
• you received an incorrect item;
• an item listed in your order is missing; or
• the package appears to have been materially damaged in transit.

Each request is reviewed individually. If approved, we may offer a replacement, refund to the original payment method, partial refund, or store credit, depending on the circumstances, product availability, and applicable law.

Email info at foodcome.net within the applicable period and include:

• your order number;
• the name of the affected product;
• a clear description of the issue;
• clear photographs of the product, outer shipping box, internal packaging, and shipping label; and
• any other information reasonably requested to review the claim.

Please retain the product and all packaging until we complete our review. Missing evidence or disposal of the item or packaging may prevent us from verifying the claim.

Do not return an item unless we have approved the return and provided instructions. Unauthorized returns may not be accepted or refunded.

If a return is required because the item was damaged, defective, or incorrectly supplied, we will provide return instructions and, where appropriate, arrange or reimburse reasonable return shipping costs. Returned items must be in the condition received and include their original packaging unless the damage or defect makes this impossible.

Unless required by applicable law, we cannot accept returns based on change of mind for:

• food, beverages, perishable goods, and products with limited shelf life;
• opened, used, or unsealed products;
• personal care, beauty, health, or hygiene products;
• custom-made, personalized, or special-order products;
• hazardous materials, flammable liquids, gases, or other restricted goods;
• gift cards; and
• sale, clearance, promotional, or final-sale items.

This section does not limit any non-waivable rights you may have under applicable consumer law, including rights concerning faulty or incorrectly supplied goods.

Japanese food products may have different shelf-life conventions from products commonly sold in your country. Unless a shorter shelf life is clearly disclosed on the product page, products delivered with at least 30 days remaining before the stated best-before or expiration date are generally considered acceptable and are not eligible for a refund solely because of the remaining shelf life.

A best-before date primarily concerns expected quality and is not necessarily the same as a use-by or safety date. Please follow the storage and consumption instructions shown on the product packaging.

If tracking shows "Delivered" but you cannot locate the package, contact us within 7 days. Before contacting us, please:

• check the delivery location, mailroom, entrance, porch, or other safe place;
• ask household members, building staff, or neighbors; and
• contact the local carrier using the tracking number.

We will assist with a carrier inquiry where possible. A carrier's delivery confirmation may be considered evidence of delivery, and we cannot guarantee a refund or replacement for theft or loss occurring after confirmed delivery. Any resolution will depend on the investigation, available evidence, and applicable law.

Refunds are not guaranteed when a package is refused, unclaimed, returned because of an incorrect or incomplete address, or not released because the recipient did not provide required information or pay customs duties, import taxes, or carrier fees.

If a returned package is received by us in resalable condition, we may issue a refund for eligible products after deducting original shipping, return shipping, customs, storage, disposal, and other costs incurred, to the extent permitted by law. Perishable, opened, damaged, or otherwise non-resalable products may not be refundable.

We do not offer direct exchanges. If an eligible claim is approved and a replacement is unavailable or unsuitable, we may issue another form of resolution. For a different product, please place a new order.

We will notify you after reviewing your request. Approved refunds are issued to the original payment method unless otherwise agreed or required by law. Original shipping charges, customs duties, import taxes, and carrier fees are generally non-refundable unless the refund is required because of our error or applicable law.

After we issue a refund, your bank or payment provider may require additional time to post it to your account. We cannot control their processing time.

We do not provide retroactive refunds, partial refunds, or price adjustments when a product is discounted after an order has been placed. Promotional offers apply only during their stated period and are subject to their terms.

If your order is delivered to the European Union, you may have a statutory right to withdraw from certain eligible online purchases within 14 days of delivery without giving a reason. This right is subject to legal exceptions, including goods that are liable to deteriorate or expire rapidly, custom or personalized goods, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

For an eligible change-of-mind withdrawal, contact us before returning the product. The item must be unused and in its original condition and packaging. Unless required otherwise by law or agreed by us, you are responsible for return shipping costs. Nothing in this policy limits mandatory consumer rights that apply in your country.

Cancellation requests are governed by ourCancellation Policy. An order cannot be cancelled after it has shipped.