Orders & Purchasing
Do you offer free shipping?
Do you offer free shipping?
Yes. We offer free standard shipping for orders over $109.
Which regions do you ship to?
Which regions do you ship to?
We ship to 48 U.S. states (excluding Alaska and Hawaii).
For other countries or regions, please contact us.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Estimated delivery times vary depending on your location. Orders are shipped from Japan and will be dispatched within 10 days after order confirmation.
Can I change my order after it’s placed?
Can I change my order after it’s placed?
Changes are not currently available.
How can I cancel or edit my order?
How can I cancel or edit my order?
We do not accept cancellations due to order changes. However, we understand mistakes can happen.
If you need to update your order information—such as your shipping address or phone number—please contact our customer service at foodcomejapan@gmail.com as soon as possible.
Steps to request changes:
- Contact our customer service.
- Have your order number ready when you contact us.
- Changes are not guaranteed after 24 hours from placing your order, as processing may begin immediately.
How can I track my order?
How can I track my order?
You can track your order via the shipping confirmation email, which includes the tracking number and a link to the carrier’s website.
What should I do if there’s an issue with my order?
What should I do if there’s an issue with my order?
If you have any issues with your order, please contact our customer service as soon as possible via email, phone, or our website contact form. Provide your order number and a brief description of the issue for faster assistance.
What if my order arrives incomplete?
What if my order arrives incomplete?
If part of your order is missing, check your shipping confirmation email to see if items were shipped separately. If all items should have arrived together or if you have any concerns, contact our customer service team with your order number. We will investigate promptly.
What happens if my package is returned to FoodComeCome?
What happens if my package is returned to FoodComeCome?
If your package is returned due to an incorrect or incomplete address, or because it could not be picked up, please contact us. Re-shipping fees will apply, even if your original order qualified for free shipping.
What if I entered the wrong shipping address?
What if I entered the wrong shipping address?
Packages returned due to an incorrect address will incur re-shipping charges. Please double-check your address at checkout. If this happens, contact us at foodcomejapan@gmail.com.
Order Cancellations & Refunds
Can I cancel my order for a full refund?
Can I cancel my order for a full refund?
Yes, but only within 6 days of the order date. Exceptions:
- If more than 6 days have passed since your order date, we will refund you minus approximately 2.5% credit card processing fee.
- Even within 6 days, cancellations are not accepted within 24 hours of the scheduled pickup date because ingredients are prepared in advance.
To cancel or update your order, email your order details to foodcomejapan@gmail.com.
What happens if I want to cancel after the 6-day window?
What happens if I want to cancel after the 6-day window?
If you cancel after 6 days, we will refund your payment minus the approximately 2.5% credit card processing fee.
Can I cancel or get a refund one day before the pickup date?
Can I cancel or get a refund one day before the pickup date?
No. Cancellations or refunds are not accepted within 24 hours of the scheduled pickup date, even if within the 6-day period.
Can I change order details such as the pickup date?
Can I change order details such as the pickup date?
Yes. Please contact foodcomejapan@gmail.com if you wish to update your order.
What happens if I don’t show up to pick up my order?
What happens if I don’t show up to pick up my order?
No refunds will be issued for no-shows, and items will be disposed of at the end of the day.
Under what circumstances can I request a refund or replacement?
Under what circumstances can I request a refund or replacement?
Refunds and/or replacement items are only available for orders where items were incorrect, missing, or in similar situations. We do not issue refunds for items you simply did not enjoy.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Frequently Asked (US Orders and Import Duties)
Are there any additional charges if I order from Japan?
Are there any additional charges if I order from Japan?
Yes. Starting in September, a 15%-20% import duty will apply to items shipped from Japan to the US.
Who collects the duty?
Who collects the duty?
Duty fees are collected directly by the shipping company (FedEx, UPS, DHL, etc.) upon delivery.
How do I pay the duty?
How do I pay the duty?
You can pay the shipping company when your package arrives. Most shipping companies accept credit card, debit card, or cash.
What if I don't pay the duty?
What if I don't pay the duty?
Unfortunately, we cannot ship your package unless the duty is paid. The shipping company will hold the package until payment is complete.
Do these duties apply to all products?
Do these duties apply to all products?
Yes, these duties apply to most food and retail items shipped from Japan to the US. The tax rate is typically 15%-20% of the purchase price.
Why is this fee charged?
Why is this fee charged?
This is a U.S. Customs regulation and not a FoodCome regulation. This duty is required to comply with U.S. import laws.
Is shipping included in the duty?
Is shipping included in the duty?
No, shipping is charged separately. Duties are calculated based on the type and price of the item.
Can I check the duty amount before ordering?
Can I check the duty amount before ordering?
In most cases, the exact duty amount is determined by U.S. Customs at the time of import. If you would like an approximate amount, please contact your shipping provider.
