我们没有退货政策，这意味着您在收到商品后有 30 天的时间要求修复缺陷。

如果商品有缺陷，我们将为您提供优惠券或折扣券，供您下次购物时使用。请您在下次购物时使用。我们还需要您提供收据或购买凭证，您可能需要通过电子邮件向我们发送相关照片。

如果您对收到的物品有任何疑问，请随时通过 foodcomejapan@gmail.com 与我们联系。

请在收到后检查您的订单，如果商品有缺陷、损坏或收到错误的商品，请立即联系我们，以便我们评估问题并予以纠正。

某些类型的商品不予退货，例如易腐烂商品（例如食品、鲜花或植物）、定制商品（例如特殊订单或个性化商品）以及个人护理商品（例如美容产品）。我们也不接受危险品、易燃液体或气体的退货。如果您对您的特定商品有任何疑问或顾虑，请联系我们。

遗憾的是，我们不能接受促销商品或礼品卡的退货。

确保您得到想要的商品的最快方法是申请退回您拥有的商品，一旦退货被接受，再单独购买新商品。

尽管有上述规定，如果商品正在运往欧盟，您有权在 14 天内以任何理由取消或退货，无需提供任何理由。如上所述，您的商品必须保持收到时的状态，未磨损或未使用，带有标签，并保留原包装。您还需要提供收据或购买凭证。

Food Come Come 出售的所有商品均在日本采购，并从东京直发给客户。这是为了满足追求100%纯正日本品质保证的高端客户的需求。您的重要物品将被逐一精心包装，并尽快从东京发货。Fedex国际快递从东京到美国的平均运输时间（直至送达您手中）约为5天，包裹发货后24-48小时内即可追踪包裹号。货物长途运输不易，请与Fedex送货员安排直接签收，以避免因未签名而直接投递造成包裹丢失的可能性。

偶尔，由于美国海关抽检，我们的卖家会承担运输时间延误和产品查验丢失的风险，但客户必须提供海关抽检证明。如果出现抽检后需要支付关税的情况，风险必须由买家承担。

如果您对其他政策有任何疑问，请参阅我们的使用条款。如有任何订单问题，请随时联系 foodcomejapan@gmail.com。

If tracking shows "Delivered" but you cannot locate the package, contact us within 7 days. Before contacting us, please:

• check the delivery location, mailroom, entrance, porch, or other safe place;
• ask household members, building staff, or neighbors; and
• contact the local carrier using the tracking number.

We will assist with a carrier inquiry where possible. A carrier's delivery confirmation may be considered evidence of delivery, and we cannot guarantee a refund or replacement for theft or loss occurring after confirmed delivery. Any resolution will depend on the investigation, available evidence, and applicable law.

Refunds are not guaranteed when a package is refused, unclaimed, returned because of an incorrect or incomplete address, or not released because the recipient did not provide required information or pay customs duties, import taxes, or carrier fees.

If a returned package is received by us in resalable condition, we may issue a refund for eligible products after deducting original shipping, return shipping, customs, storage, disposal, and other costs incurred, to the extent permitted by law. Perishable, opened, damaged, or otherwise non-resalable products may not be refundable.

We do not offer direct exchanges. If an eligible claim is approved and a replacement is unavailable or unsuitable, we may issue another form of resolution. For a different product, please place a new order.

We will notify you after reviewing your request. Approved refunds are issued to the original payment method unless otherwise agreed or required by law. Original shipping charges, customs duties, import taxes, and carrier fees are generally non-refundable unless the refund is required because of our error or applicable law.

After we issue a refund, your bank or payment provider may require additional time to post it to your account. We cannot control their processing time.

We do not provide retroactive refunds, partial refunds, or price adjustments when a product is discounted after an order has been placed. Promotional offers apply only during their stated period and are subject to their terms.

If your order is delivered to the European Union, you may have a statutory right to withdraw from certain eligible online purchases within 14 days of delivery without giving a reason. This right is subject to legal exceptions, including goods that are liable to deteriorate or expire rapidly, custom or personalized goods, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

For an eligible change-of-mind withdrawal, contact us before returning the product. The item must be unused and in its original condition and packaging. Unless required otherwise by law or agreed by us, you are responsible for return shipping costs. Nothing in this policy limits mandatory consumer rights that apply in your country.

Cancellation requests are governed by ourCancellation Policy. An order cannot be cancelled after it has shipped.